Activate your membership today
Start your Cityblock membership
Getting the care you deserve begins with these simple steps.
Schedule your first visit
This is where we get to know you and your needs. Take all the time you need at this appointment. We're here to listen.
We’re happy to provide answers
If you have questions about our services or your eligibility, call us at 833-904-2273 (TTY: 711) Monday - Friday, 8am - 8pm ET.
What makes us different
Personal, compassionate, consistent—this is the kind of care you can expect from us.
A dedicated care team
Your team of doctors, nurses, mental health providers, and social workers will do what it takes to get you the care you need.
Care when you need it
Your phone is your direct line to a licensed provider when you need medical advice, 24/7.
Care that comes to you
Be it in your home, place of work, or in your community.
Care that takes as long as you need
Never feel rushed, ignored, or neglected again. Your care team will take time to listen and understand your needs.
Care without judgment
Because your time, stories, and feelings matter, our promise is to always see and hear you.
Member victories: A voice in your corner
Luisa preferred natural remedies to treat her history of seizures, but her doctor wasn’t supportive. Her Cityblock care team spoke up.
You are our priority
As a Cityblock member, you’ll have access to a different kind of healthcare.
Medical care
Depending on your plan and preference, we coordinate with your existing providers, or assign doctors based on your specific needs.
In-home urgent care*
Members can call us for hospital-quality care in the comfort of their own home.
24/7 care line
Because your health doesn’t have business hours, you have a direct line to a provider when you need medical advice, 24/7.
Social services
We can help with housing, employment, legal aid, food, childcare and other services you may need.
Mental health care
We provide a wide range of behavioral health services, including counseling, psychiatry, and integrated healthcare for substance use disorder and serious mental illness.
Care coordination
We work with our members’ doctors, specialists, and case managers to arrange home-based care, in-person appointments, and virtual support as needed.
Complex care management
Our care teams are experienced at working with members who have chronic conditions and disabilities. We help members reach the health goals that matter to them.
Urgent care that comes to you
We can be at your doorstep for non-life-threatening situations* such as the flu, nausea, abdominal pain, chest pain, general pain, cuts, or burns.
Caring for our members
Your care team will work with you to create a plan, and do what it takes for you to become your healthiest self.
Community Health Partners (CHPs)
A CHP is your go-to person who will help manage your entire journey with us. Lean on them to provide judgment-free support, be there to listen, and to be your partner in making sure you get the care you deserve.
Medical providers
Although you may see a team of providers with us, one thing will always remain the same—they’ll be available when you need them, and will never put a time limit on your care. They will also work with your current doctors, or if you have one that you trust, so there won’t be any gaps in your care.
Mental health providers
Our mental health care is integrated into everything we do. You’ll have access to a range of behavioral health specialists who will provide care for substance use disorder, and serious mental illness.
Other team members
You’ll have access to a full, integrated team of specialists dedicated to keeping you healthy potentially including dieticians, pharmacists, and perinatal specialists.
Frequently asked questions
When you become a Cityblock member, our services are typically included in the benefits of your health plan. In the rare case where you have a copay, please reach out to us. If eligible, our financial assistance program may help cover your fees—making our services at no cost to you**.
Check your eligibility by calling us at 833-904-2273 (TTY: 711) Monday - Friday, 8am - 8pm ET. We’re here to help.
Yes! While we offer in-home and virtual care, we also have hubs in various cities. Find a location in your neighborhood.
No, most of our care can come to you, can be virtual, or over the phone. Simply call us at 833-904-2273 24/7.
Not at all. In fact, we’ll work with your current providers to make sure you get the best care that’s available to you.
You can find information about your providers on your city page. You can always call us so we can introduce you to a provider before you decide to use them.
Yes. You can request translation services prior to an appointment by calling us at 833-904-2273 (TTY: 711) Monday - Friday, 8am - 8pm ET.
Sorry, but our services are only available to Cityblock members.
When we say 24/7 phone consultations with a licensed provider, we mean it. Call us at 833-904-2273 (TTY: 711) anytime. We’re happy to help.
*In-home urgent care services are provided where permitted by law and, as required, facilitated by and/or with advanced practice practitioners and/or physicians. Please call 911 for life threatening emergencies.
**Most of our services under Medicare/Medicaid Managed Care do not have copays. If there are any fees, we have a financial assistance program for eligible members.
We’re here to help
Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you. We’re available Monday - Friday, 8am - 8pm ET.