Patients who
need more
should get more
What makes Cityblock unique?
Our value-based care model meets patients where they are. We adjust their “dose” of Cityblock to complement the care they’re already getting from trusted providers.
Founded by a Medicaid physician
Dr. Toyin Ajayi, our CEO and co-founder, has spent her whole career serving Medicaid patients. She knows firsthand the way our current healthcare system fails both patients and providers.
As Toyin told Joshua Liao on the Health Equity Conversations podcast:
“Everyone has one of those patients … the person who, when you come into the clinic for the morning, one of two things will happen. Either they will not show up to their appointment and you’ll spend the rest of the afternoon wondering, are they okay? Are they in the ER and I just don’t know it yet? Are they ever going to come back to me?
Or they will come to the appointment, and you will be either late for the rest of your visits because you’ll spend so much time working through all the things that matter to them. Or you’ll rush through your time and be nagged by the guilt that you didn’t even scratch the surface.
You’re almost set up to fail for that person.” —Dr. Toyin Ajayi
Value-based care supports our most vulnerable patients
Our healthcare system is expensive and fragmented for patients. Cityblock steps in to fill in the gaps.
Enhancing care, not replacing care
Cityblock’s exact services vary by market. But in every market, and for every patient, we’re committed to working hand in hand with their existing providers and care managers. We don’t replace existing healthcare–we enhance it.
Coordinating with providers, Cityblock fills gaps in care and ensures patients are getting the best health services possible.
Meeting patients where they are
Patients navigating the current healthcare system can feel overwhelmed and overburdened.
- They schedule healthcare service by service, without a “big picture” view of their own health
- They’re expected to coordinate their own preventive, specialist, and follow-up care
Patients whose basic needs aren’t being met are expected to navigate our healthcare system while they lack things like food, shelter, and employment. They’re at a huge disadvantage–and so are their doctors.
How does Cityblock help?
- When members start their Cityblock services, they keep the benefits of their health plan and network
- They add a dedicated Cityblock care team to help them meet health goals, both daily and long term
- This care team provides the tailored and high-touch care that vulnerable patients need
How Cityblock’s model supports providers
Cityblock’s value-based care model supports physicians on two levels:
- Preventive care through holistic services that support their patients–things like flu vaccines, cancer screenings, and wellness visits.
- Care coordination to ensure that patients can make and follow through on their care plans.
Cityblock removes obstacles between patients and their trusted providers to ensure they’re getting the care they need. When needed, we fill gaps to ensure timely delivery of clinical care.
We create a value-based framework by taking on the total cost of care for our members. We’re not paid per service, but for the overall health of our patient population–meaning we can focus on addressing the root causes of patients’ health challenges.*
Goals of Cityblock’s value-based care
Fewer missed appointments and higher patient engagement
We remove barriers that keep patients from getting to appointments.
Better medication adherence
Our care teams help patients reorder prescriptions and stay on schedule with their medications.
Prioritizing patients’ social determinants of health
Cityblock focuses on patients’ social needs just as much as their clinical ones.
Follow-up and follow-through
We engage members around their treatment plans as often as needed.
Clinical services beyond the traditional office setting
We meet members where they are–from care in the home to after-hours services.
How providers can work with Cityblock
Check patients’ eligibility
Patients are attributed to Cityblock by their insurer. To help a patient check their eligibility, see our insurance partners.
Talk to patients about Cityblock
Before patients can benefit from value-based care, they need to know what it is. Download our quick guide to discussing value-based care with patients:
Get in touch
Reach out to us with any questions you or your patients have–we’d love to hear from you. Call 833 – 904 – 2273 (TTY: 711) 24 hours a day, 7 days a week.
*Everyone's health is different and can't be predicted on an individual level. We base our statements on population-level total cost of care.
We’re here to help
Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you. We’re available 24 hours a day, 7 days a week.