Massachusetts
Hours
Contact
Cityblock Massachusetts
Our members have access to a dedicated care team of nurses, doctors, and other providers in Massachusetts for primary care, mental health and more. These services can be provided in the comfort of your home, or preferred location. Cityblock members can book an appointment with their care team by calling 833-904-2273 (TTY 711) Mon. - Fri. 8am - 8pm ET, or filling out our appointment request form.
Services
Languages
- English
- Language assistance over the phone and video for ASL via TransPerfect interpreting
Primary care
We coordinate with members’ existing providers, or assign physicians based on your specific needs.
24/7 care line
Because health doesn’t have business hours, members have a direct line to a provider when they need medical advice, 24/7.
Behavioral health
We provide a wide range of behavioral health services for members, including counseling, psychiatry, and integrated healthcare for substance use disorder and serious mental illness.
Social services
We can help with housing, employment, legal aid, food, child care and other services members may need.
Care coordination
We work with our members’ doctors, specialists, and case managers to arrange home-based care, in-person appointments, and virtual support as needed.
Complex care management
Our care teams are experienced at working with members who have chronic conditions and disabilities. We help members reach the health goals that matter to them.
Lab draws
Our care team can perform members’ blood work at home.
Frequently asked questions
We serve Massachusetts members with in-home and virtual care. Please call 833-904-2273 (TTY 711) Mon. - Fri. 8am - 8pm ET or fill out the appointment request form to contact your care team.
The best way for members to book an appointment is by calling 833-904-2273 (TTY 711) Mon. - Fri. 8am - 8pm ET, or by filling out the appointment request form.
The services we offer in Massachusetts include primary care, in-home urgent care*, behavioral health, social services, care coordination, complex care management, and lab draws for Cityblock members.
We provide proactive, integrated care that keeps people healthy. Our care teams focus on providing services that are more holistic, so our members and their communities can achieve overall better health outcomes. Partnering with insurance companies reduces long-term healthcare costs for our members such as hospital stays and emergency room visits.
Cityblock partners with insurers in Massachusetts to provide Cityblock services to eligible members. To see if you’re eligible, click here or call us at 833-904-2273 (TTY:711) Mon. - Fri. 8am - 8pm ET.
*In-home urgent care services are provided where permitted by law and, as required, facilitated by and/or with advanced practice practitioners and/or physicians. Please call 911 for life threatening emergencies.
We’re here to help
Whether it’s to learn more about our services, ask questions about your membership, or to schedule a visit, call us—we’d love to hear from you. We’re available Monday - Friday, 8am - 8pm ET.